International Certified is thankful to every user and student who trusts and chooses us to upgrade their skill set and get certified. We ensure our students get an immersive and standard-quality learning experience at our site. We provide an accessible way to access our international certification courses and corporate training.
We suggest that our users and students thoroughly read our privacy policy, terms and conditions, and return and refund policy before enrolling in our courses. This content contains information on our refund policy.
Refund Policy Purpose
The purpose of designing this refund policy is to describe to users how and when you can change your offer and get a refund. The purpose of publishing this refund policy content is to clarify all website users' conditions and eligibility criteria.
Who is eligible
To make changes or get refunds for any of our courses, the user must meet the following eligibility criteria:
- Users who enrol in real-time online classes and self-online learning can get refunds immediately if they request a refund.
- A user who enrols in classroom or on-site training and receives training from a user can get a refund within 7 days of buying it. We can only refund him if he has taken at most 20% of the lecture.
It is important to remember that once the user gets a refund, all the access he gets on the account, LMS, course material, certificate, alumni, etc., will be removed immediately.
How Does Our Refund Policy Proceed?
This refund policy describes all the possible refund conditions for a student enrolled in any course or training. The students can follow this step-by-step procedure to get refunds:
- You must request a refund before starting the course. You can apply for a refund through the Online Refund Request Form. You must attach payment proof, course details, and bank details with the form. And the most important reason why you want a refund.
- Once you apply for the refund, our team will verify the refund application.
- If the issues are resolved without refunding, our team will contact the student and try to convince him not to refund. If his problem is resolved and he agrees not to get the refund, the team will stop the refund procedure with a confirmation email from the student.
- If the user is eligible for a refund and has strong reasons for it, the application will forward to the management system for refund approval. The user's course and access will be temporarily blocked during the procedure.
- After the management team approves it, the application will be sent to the accounts department to verify the payment received. The user will lose access to the course material, recorded lectures, and LMS. The team will permanently deactivate his account from our website.
- After the payment verification, the user will get a refund within 14 working days. However, there will be a 20% deduction from the refund for the service charge and taxes of the total amount paid.
Refund Requirements Online Classes
International Certified offers certification courses and corporate training to students worldwide. Students who can’t visit our website for training can enrol in our online classes. We provide real-time online classes and online self-learning so students can join our courses from anywhere.
The students enrolled in a real-time online class and online self-learning can get a refund if:
- The user requests a refund within 7 days of paying the charges.
- He still needs to start taking the lectures, courses, or training.
- He has a solid reason to apply for a refund.
- He accepts that a 20% deduction will proceed from the refund.
Refund Requirements of Classroom and On SiteTraining
The students who want to get training or courses with trainers and experts can join our classroom and on-site training. In such classes, trainers can guide students and answer their queries.
The students enrolled in the classroom and on-site training real-time can get a refund if:
- The user can request a refund within 7 days of paying the charges.
- He has taken a maximum of 20% of lectures, courses, training, etc.
- He has a solid reason to apply for a refund.
- He accepts that a 20% deduction will proceed from the refund.
Our Cancellation, Returns and Refunds
International Certified accepts cancellations, returns, and refunds in some specific circumstances. Here are the things every user must know before applying for cancellation, returns, and refunds:
- A refund is issued in case of any dissatisfactory action or other delivery mistake from the company.
- Students who started taking e-learning courses can’t get refunds.
- If the student neither applies for a refund request nor attends the lectures, he is not considered eligible.
- The user can apply for course cancellation and refund within the first 30 days of enrollment. The company can’t do anything after that.
- After getting the refund, the user will lose all access to LMS, course material, recorded lectures, certifications, and alumni network.
- 20% will deduct from the total amount for service charges and tax fees.
Refunds of Duplicate Payments
The procedure for getting refunds for duplicate payments is the same as the payment method. It may take 10-15 working days to complete the procedure.
Refund or Return Fee
While refunding, the company can deduct 20% from the total amount. The deduction is for service charges and tax fees.
Updates to our Refund Policy
The company can change or update its refund policy with time. It can do so without prior notice or informing the updates to its user. Thus, reading our policies before enrolling in the course is suggested.
Refund Request
If you meet the eligibility criteria, you can request a refund. Click the link below for it.
FAQ’S
01Does International Certified provide refunds?
Yes, International Certified provides refunds to its students if they meet the eligibility criteria and have a strong reason to request one.
02Who is eligible for refunds at International Certified?
A user who enrols in its certification courses or corporate training can get a refund within 7 days of buying it. He must not attend more than 20% of the course.
03How can I get a refund for my course?
As a student of International Certified, you can apply for a refund through the Online Refund Request Form. You must attach payment proof, course details, and bank details with the form. And the most important reason why you want a refund.
04Is there any tax fee for a refund?
Yes, the service charges and tax fees of refunding are 20% of the total amount.
05How long does the refund process take?
The refund process may take 10-15 days. After the refund application is approved, the user receives a refund in 14 days.
Do you have any queries about our Refund Policy?
Contact Us!